Frequently Asked Questions

Terms & Conditions page.' }, { category: 'product-usage', question: 'Are your products vegan/cruelty-free?', answer: 'Yes, Vitalityandbloomclife is committed to ethical and sustainable practices. All of our products are 100% vegan, meaning they contain no animal-derived ingredients, and are certified cruelty-free. We never test our products on animals and ensure all our suppliers adhere to the same high ethical standards. Look for the PETA-certified bunny logo on our packaging for verification.' }, { category: 'product-usage', question: 'How should I store the creams/supplements?', answer: 'To maintain the efficacy and freshness of our products, we recommend storing creams in a cool, dry place away from direct sunlight and extreme temperatures. Supplements should also be stored in a cool, dry environment, preferably in their original sealed container. Avoid storing them in bathrooms or other high-humidity areas. Always check the specific storage instructions on the product packaging for best results.' }, { category: 'ingredients', question: 'What kind of ingredients do you use?', answer: 'At Vitalityandbloomclife, we pride ourselves on using only high-quality, natural, and scientifically-backed ingredients. Our formulations are free from parabens, sulfates, phthalates, and artificial fragrances. We prioritize organic and ethically sourced components, ensuring transparency and safety in every product. Each product page lists a full ingredient breakdown, and we encourage you to review them carefully.' }, { category: 'ingredients', question: 'Are your products safe for sensitive skin?', answer: 'While our products are formulated with natural and gentle ingredients, and are rigorously tested, individual sensitivities can vary. We recommend patch-testing any new product on a small area of skin before full application, especially if you have known allergies or very sensitive skin. If irritation occurs, discontinue use and consult a dermatologist. Our customer service team can also provide more detailed ingredient information if needed.' }, { category: 'general', question: 'How can I contact customer support?', answer: 'Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us via email at [email protected] or by phone at +15108831969 during our business hours: Mon-Fri: 9:00 AM - 6:00 PM, Sat: 10:00 AM - 2:00 PM (Pacific Time). We aim to respond to all inquiries within 24-48 business hours.' }, { category: 'general', question: 'Do you offer international shipping?', answer: 'Yes, we do! Vitalityandbloomclife offers international shipping to several countries. Shipping costs and delivery times for international orders vary depending on the destination and the shipping method selected at checkout. Please note that customers are responsible for any customs duties, taxes, or import fees that may be levied by their country. You can check if we ship to your country by starting the checkout process and entering your address.' } ], filteredFaqs: [], init() { this.filterFaqs(); }, filterFaqs() { if (this.activeCategory === 'all') { this.filteredFaqs = this.faqs; } else { this.filteredFaqs = this.faqs.filter(faq => faq.category === this.activeCategory); } }, toggleAnswer(event) { let target = event.currentTarget.nextElementSibling; if (target.style.maxHeight) { target.style.maxHeight = null; } else { target.style.maxHeight = target.scrollHeight + 'px'; } } }">